What to do when your prized transformation programme threatens to derail

First up: you’re not alone. Some 96% of change projects veer off course (the euphemism is reach a “turning point”) or threaten to, not least because of today’s unpredictable business environment. When that happens, the answer is to put the humans first. Instead of worrying about the dashboard and KPIs, pay attention to the emotional energy and reactions of the transformation team - the Key Behavioural Indicators or KBIs. They are your early warning signs of trouble ahead.